Well after receiving my DOA IX4 the other week I dreaded how to long it was going to take to get the matter resolved. Initially I had tried replacing the power supply (again courtesy of Iomega) but that proved not to be the problem, the next step was the RMA process. Iomega off Advance RMA’s which means that they will ship out a replacement unit before receiving my unit back. What’s even nicer is that they are also picking up the shipping cost for the return of my device to them.
Overall I am impressed with the level of support I have received from Iomega, far better than from the seller of the unit.
Update tonight if\when I receive it.